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Sim network unlock pin help!!
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on 14-11-2018 15:57
I phoned o2 and they said they would unlock it, blah blah blah.
They sent me a 16 digit unlatching code however when I turn on my Sony XA1 Ultra handset it doesn't give me the option to enter this but asks for a 4 digit sim network unlock pin.
I've asked o2 for this but they told me I need to get it from EE. After speaking to EE they told me it is a Nuk code I need and this is given from the provider of the device, o2.
It is now two weeks later and I have been back and fourth. O2 say that are escalating my enquiry which I'm sick of hearing.
I've now received en email saying that I need to contact the Sony technical team which I did and surprise surprise they've told me I need to get the code from 02.
Im actually losing my mind and sick of having a phone I can't use.
Cna anyone offer any help?
Re: Sim network unlock pin help!!
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on 14-11-2018 16:06
The only chance you have is taking it to a market stall or mobile repair shop.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Sim network unlock pin help!!
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on 14-11-2018 16:25
You should have put the EE sim in before entering the unlock code. Think you are now goosed.
Re: Sim network unlock pin help!!
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on 15-11-2018 18:23
Re: Sim network unlock pin help!!
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on 15-11-2018 18:33
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Sim network unlock pin help!!
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on 19-11-2018 10:53
Hi @Jen, I was wondering if you'd made any progress with this since the last time you posted? Please let us know how you're getting on, and welcome to the forum
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