Solved: Sim expiry

Bamboccio · ‎04-05-2022

Hello,

I have a spare sim which I do not use regularly. How do I find out when the sim is set to expire so that I have to charge it before?

thanks!

MI5 · ‎04-05-2022

@Bamboccio

You need to make a call at least once every 6 months.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-05-2022

@Bamboccio

You need to make a call at least once every 6 months.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bamboccio · ‎05-05-2022

Thank you!

Bamboccio · ‎05-05-2022

I changed the tariff to be 20 Big Bundle from the £5 text and voice so that I could top up £10 and not have the money taken by any bundle.

Annoyingly after changing the tariff I topped and the old bundle kicked in and £5 were taken off the balance.

Can I have it rolled back?

Thanks!

MI5 · ‎05-05-2022

You'll need to call 4445 for account changes @Bamboccio

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bamboccio · ‎05-05-2022

thanks

Bamboccio · ‎05-05-2022

I have contacted them and explained but somehow they gave back £3 instead of £5. No idea why. Can anyone guess? Was I charged for the call to 4445?

thanks!

MI5 · ‎05-05-2022

The call to 4445 is free.

Call again and ask for the other £3 to be returned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bamboccio · ‎06-05-2022

On the phone with them and I have been waiting for 20 minutes so far.

Bamboccio · ‎06-05-2022

Done - all good.

Many thanks!

Simone

O2

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