Sim change in shop

[issy0503]

Hi, I want to go in to a shop to get a new sim for a new device, I havent got any photo i.d though. 

will a bill or letter be enough ? Thanks

[Cleoriff]

@issy0503 

You can order online. Give customer services a call . All numbers in this guide

Guide: Coronavirus Community Help and Support 

[MI5]

@issy0503 

Shops are all closed until June 15th anyway https://community.o2.co.uk/t5/Welcome-News/O2-uses-tech-to-open-future-stores/m-p/1354928/highlight/...

[issy0503]

Thanks, but they are so busy and I cant get any answers for days from them on chat, in messenger, I thought I would just wait until the shops are open.

[issy0503]

Also, if I get one sent, (I just need a smaller sim card  for a phone my son is giving me, and want to keep my number, ) does it deactivate my old sim thats in my old phone as soon as its sent out to me. ?

[Cleoriff]

No it wouldn't deactivate your original sim @issy0503 

That would only happen if/when you do a sim swap.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[issy0503]

Thankyou.

[issy0503]

@Cleoriff  can I just pop the new sim in the new device , its a PAYG and my same number. Thank you. 

[Cleoriff]

@issy0503 

Yes you can.

[issy0503]

@Cleoriff  thanks, will I need to phone o2 to activate it ? sorry for being a pain.