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Sim card registration failed

bob977
Level 1: Joiner
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Registered:

I have an old payg phone which lives in the car and is used for emergencies only. I am now getting the above error message, which I think means I have been disconnected due to lack of use and needs Customer Support intrervention to re-register.

 

However, Customer Support appear to have been shut down due to the virus - any idea how I can resolve this, please ?

 

Many thanks,

bob977

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MI5
Level 94: Supreme
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Registered:

@bob977 

Customer service need to reactivate the SIM.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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gmarkj
Level 55: Good Authority
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Try any of the options on the numbers on the link.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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bob977
Level 1: Joiner
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Registered:

Hi MI5,

Many thanks for the prompt response. I know I need to contact Customer Services to get my phone re-activated but, unfortunately, none of the numbers I have tried (including the one in the guide) is being answered. I just get a recorded announcement saying they are very short-staffed at the moment (obviously !) and then get cut off. Also the chat function has been suspended. Have you (or any 02er) got a number that definitely works at the moment, please ?

 

Or any other ideas for how I can solve my problem ?

 

Thanks !

Message 4 of 6
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gmarkj
Level 55: Good Authority
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All of these numbers are in the guide linked above:
0800 902 0217
0344 809 0202
0800 032 1402
0800 977 7337
0800 587 4005
0800 090 1808

If it is an 0800 number you should be able to call it using Skype for free.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 6
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MI5
Level 94: Supreme
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Registered:

Just keep trying @bob977 

Early morning around 8.00am is a good time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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