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Hi, my son had a sim card which i had auto top up set on it. He received a new phone for christmas on another network and i thought I'd cancelled the auto top up but it still topped up for 3 or 4 months so I now have a sim with £54.30 credit on it 😞 Is there any way of getting a refund or selling it on? Any suggestions greatly aprecciated, thanks 
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Accepted Solutions
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Try calling rather than using live chat.
As I understand, a refund can be issued as long as the sim is terminated at the same time.
The following has been posted previously by O2:
"We shared some info earlier with you via PM related to PAYG refunds:
If a customer no longer wishes to stay with O2 and they have remaining credit left on their account, the credit can be refunded in the form of a cheque. The customer would need to call the pre pay team to request this.
Member Curmudgeon had a good question related to this (cheers!), so I'm sharing the answer we got with all you regular members so you have the same info.
Q: At what point does the customer have to call to request the refund?
A: The PAYG team confirmed that the refund can only be processed on an active account. As soon as the refund is processed the account is disconnected and the number can’t be ported out to a different network.
If the customer would like to leave O2 and keep the number they would need to use all their remaining credit before porting out.
When the customer calls to get a PAC Code they are advised that if they don’t use the remaining credit before the number transfer, it will be lost as O2 can't issue a refund on disconnected pre-pay account."
As I understand, a refund can be issued as long as the sim is terminated at the same time.
The following has been posted previously by O2:
"We shared some info earlier with you via PM related to PAYG refunds:
If a customer no longer wishes to stay with O2 and they have remaining credit left on their account, the credit can be refunded in the form of a cheque. The customer would need to call the pre pay team to request this.
Member Curmudgeon had a good question related to this (cheers!), so I'm sharing the answer we got with all you regular members so you have the same info.
Q: At what point does the customer have to call to request the refund?
A: The PAYG team confirmed that the refund can only be processed on an active account. As soon as the refund is processed the account is disconnected and the number can’t be ported out to a different network.
If the customer would like to leave O2 and keep the number they would need to use all their remaining credit before porting out.
When the customer calls to get a PAC Code they are advised that if they don’t use the remaining credit before the number transfer, it will be lost as O2 can't issue a refund on disconnected pre-pay account."
- 152357 Posts
- 651 Topics
- 29082 Solutions
- 3 Posts
- 1 Topics
- 0 Solutions
- 152357 Posts
- 651 Topics
- 29082 Solutions
Try calling rather than using live chat.
As I understand, a refund can be issued as long as the sim is terminated at the same time.
The following has been posted previously by O2:
"We shared some info earlier with you via PM related to PAYG refunds:
If a customer no longer wishes to stay with O2 and they have remaining credit left on their account, the credit can be refunded in the form of a cheque. The customer would need to call the pre pay team to request this.
Member Curmudgeon had a good question related to this (cheers!), so I'm sharing the answer we got with all you regular members so you have the same info.
Q: At what point does the customer have to call to request the refund?
A: The PAYG team confirmed that the refund can only be processed on an active account. As soon as the refund is processed the account is disconnected and the number can’t be ported out to a different network.
If the customer would like to leave O2 and keep the number they would need to use all their remaining credit before porting out.
When the customer calls to get a PAC Code they are advised that if they don’t use the remaining credit before the number transfer, it will be lost as O2 can't issue a refund on disconnected pre-pay account."
As I understand, a refund can be issued as long as the sim is terminated at the same time.
The following has been posted previously by O2:
"We shared some info earlier with you via PM related to PAYG refunds:
If a customer no longer wishes to stay with O2 and they have remaining credit left on their account, the credit can be refunded in the form of a cheque. The customer would need to call the pre pay team to request this.
Member Curmudgeon had a good question related to this (cheers!), so I'm sharing the answer we got with all you regular members so you have the same info.
Q: At what point does the customer have to call to request the refund?
A: The PAYG team confirmed that the refund can only be processed on an active account. As soon as the refund is processed the account is disconnected and the number can’t be ported out to a different network.
If the customer would like to leave O2 and keep the number they would need to use all their remaining credit before porting out.
When the customer calls to get a PAC Code they are advised that if they don’t use the remaining credit before the number transfer, it will be lost as O2 can't issue a refund on disconnected pre-pay account."
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Thanks everyone, after nearly losing the will to live with trying to get to speak to a real person I eventually got to speak to someone and they've authorised a refund and are sending me a cheque out in 14 days! many thanks for your help and suggestions, much appreciated!
- 152357 Posts
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- 29082 Solutions
Pleased that's sorted for you
