Solved: Sim Swap

Js829682 · ‎17-08-2022

I upgraded my phone from a s20 to an s22. The phone arrived yesterday with a blank sim and I followed the instructions and sent the text on my old phone. Since then, both my old phone and new phone aren't working for calls, texts or data. They both say SIM 1 not provisioned. I now can't call o2 to try and resolve this but also no one is responding to me on the o2 app to speak to an agent. What do I do?!

MI5 · ‎17-08-2022

@Js829682

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-08-2022

@Js829682

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Js829682 · ‎17-08-2022

Thank you. I have messaged them on Facebook. Hopefully I will get an answer.

MI5 · ‎17-08-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎18-08-2022

Hi @Js829682 Were you able to get this worked out?

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