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Sim Replacement

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Jamil2020
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on ‎13-03-2023 10:38 - last edited on ‎13-03-2023 10:42 by

on ‎13-03-2023 10:38 - last edited on ‎13-03-2023 10:42 by

HI I lost my sim 

My Number is - xxxxxxxxxx

Please send me one new sim with the same number ungently 

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madasaf1sh
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on ‎13-03-2023 10:59

on ‎13-03-2023 10:59

@Jamil2020 


This is NOT customer services (or live chat), you need to report it lost Guide: Lost or Stolen O2 Device? - How to Report it 

 

You then have 2 options either pop into a local o2 store with Photo ID, and they can issue a new sim card, there and then. or wait for one to be posted out to you via Customer Services. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Jamil2020
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on ‎13-03-2023 10:43

on ‎13-03-2023 10:43

Hello 

 

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madasaf1sh
Level 78: King of Kings
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on ‎13-03-2023 10:59

on ‎13-03-2023 10:59

@Jamil2020 


This is NOT customer services (or live chat), you need to report it lost Guide: Lost or Stolen O2 Device? - How to Report it 

 

You then have 2 options either pop into a local o2 store with Photo ID, and they can issue a new sim card, there and then. or wait for one to be posted out to you via Customer Services. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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gmarkj
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on ‎13-03-2023 11:00

on ‎13-03-2023 11:00

Hi @Jamil2020 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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