Sim Move has failed - need to contact an O2 front-line advisor

[Norg]

Hello

I have a new PAYG Sim and yesterday tried to move my old number to the phone.

Today I have an emailed asking toKindly contact O2 front-line advisor

I would be grateful to know how to do this as I'm going round in circles on the help pages.

I only seem to be able to speak to an advisor if I want to buy a new phone.

Thank you.

[MI5 · Accepted solution]

@Norg 

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Cleoriff]

Deleted by me.