Solved: Signal

Clipe · ‎02-12-2021

Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week

madasaf1sh · ‎02-12-2021

@Clipe

Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything.

THe mast is probably down due to Storm Arwen

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎02-12-2021

@Clipe

Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything.

THe mast is probably down due to Storm Arwen

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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