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Signal

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Clipe
Level 1: Joiner
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on ‎02-12-2021 13:06

on ‎02-12-2021 13:06

Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week 

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madasaf1sh
Level 78: King of Kings
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on ‎02-12-2021 13:12

on ‎02-12-2021 13:12

@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12298 Posts
  • 76 Topics
  • 3254 Solutions
Registered:

on ‎02-12-2021 13:12

on ‎02-12-2021 13:12

@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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