Solved: Signal

Clipe · ‎02-12-2021

Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week

madasaf1sh · ‎02-12-2021

@Clipe

Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything.

THe mast is probably down due to Storm Arwen

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎02-12-2021

@Clipe

Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything.

THe mast is probably down due to Storm Arwen

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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