cancel
Showing results for 
Search instead for 
Did you mean: 

Sending SMS in poor reception areas

HHGTTG
Level 3: Thinker
  • 99 Posts
  • 24 Topics
  • 1 Solutions
Registered:

Am I imagining things but in recent weeks possibly, when I compose an SMS and send it in areas where the reception is poor my SMS end up as 'failed' with an exclamation mark. In the past I'm sure this did not happen and when I moved into a better reception area the SMS was sent as notified by the usual sound from my phone kept in my pocket. 

Now it remains unsent and I have to copy the text and paste that into a new message to send it. I'm a bit perplexed by this anomaly to be honest. I cannot see those 'failed' messages being sent when reception conditions had improved. Is this now a network problem?

Cheers.

Message 1 of 7
1,437 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 127537 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@HHGTTG 

Check your network status here:

https://status.o2.co.uk/ 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

If you need further help contact O2

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 7
1,431 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 127537 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@HHGTTG 

Check your network status here:

https://status.o2.co.uk/ 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

If you need further help contact O2

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
1,432 Views

Enlli
Level 69: Guiding Light
  • 8877 Posts
  • 64 Topics
  • 1793 Solutions
Registered:

If Android try turning off Chat Features in the Messages SMS App

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 7
1,415 Views

HHGTTG
Level 3: Thinker
  • 99 Posts
  • 24 Topics
  • 1 Solutions
Registered:

This happens in various places not where I live unless like this week when there was a problem with the network. 

Message 4 of 7
1,412 Views

HHGTTG
Level 3: Thinker
  • 99 Posts
  • 24 Topics
  • 1 Solutions
Registered:

Haven't got 'Chat' in messages App settings. 

Message 5 of 7
1,412 Views

Enlli
Level 69: Guiding Light
  • 8877 Posts
  • 64 Topics
  • 1793 Solutions
Registered:

Maybe worth trying another SMS app.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
1,408 Views

Cleoriff
Level 94: Supreme
  • 127537 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@HHGTTG 

Not all of the guides relate to your local area. One is pretty generic. Also I did give you links to contact customer services. Try them

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
1,406 Views