Long-shot, and probably a little waffly, so I apologise in advance.
I can log into My O2 account, both with the email and password and by using my number; can check my tariff, topup, everything else. But when I try to access my details it brings up a security code box saying it's sent a code to xyz number, but this is an old number I haven used for years, and it never gives an option to choose my current number.
While I think I know a solution, I thought I'd post in-case anyone else had/has this issue.
I phoned the help line and was, ultimately, told that if I had another email, I should create a new My O2 account. But when I try, it asks for your number first ... and of-course, when I do, it says there's an account already with that number and do I want to reset my password ... which I don't. So it seems I'm left with having to order a new sim card and start over.
Okay, I know it isn't the end of the world, but it just seems odd that 1) I don't even get the option of number to send the code to and 2) That the ONLY solution is to start a completely fresh account.
Well, vent over. Any ideas welcomed, but will be ordering a new sim I think.
