Scam Texts

[Jamesb]

Got a text asking me to update my details to avoid fees,i am a pay as you go customer.

 anyone else had this.

[Cleoriff · Accepted solution]

Hi @Jamesb 

Its a scam. Has been reported frequently on here. O2 are looking into it. Don't click on any links and send the text to 7726

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice 

Reporting a scam email, text or call

Some scams might pretend to be from O2, or from an organisation you already deal with. It's important that we see examples of phishing emails, texts and websites so we can investigate and shut down scammers. To report a suspicious email, text or website:

• forward the text message, including phone number or company name, to 7726. It won’t cost you anything and it means we can investigate the sender

[Jamesb]

Thank you for your quick reply,merry xmas.

[TallTrees]

Hello @Jamesb 

YES lots of reports! 

Stay safe don't respond always check your MYO2

ACCOUNT FIRST 

Well done and thanks for reporting here👍

Welcome to the o2 community forum. 

[Cleoriff]

No problem @Jamesb Merry Christmas to you and welcome to the forum

[Jamesb]

Thanks guys.

[Brett]

O2:We are unable to process your latest bill. In order to avoid disconnection,Update your o2 online account billing now via o2-m.onthly-ref00.co.uk/bills

O2.

[BM]

I received a text stating 'We are unable to process your latest bill. In order to avoid fees, update your billing information via' a link. I clicked on the link and it asked me to sign into 02, I did and it looked authentic. I started filling out details about mu account card and then stopped as I started to become suspicious. I have forwarded the message to 02. Should I change my 02 password?

[MI5]

@BM 

100% yes. Change your password immediately!

[BM]

This morning I received a text stating 'We are unable to process your latest bill. In order to avoid fees, update your billing information via' a link. I clicked on the link and it asked me to sign into 02, I did and it looked authentic. I started filling out details about my account card and then stopped as I started to become suspicious. I have forwarded the message to 02. Should I change my 02 password?