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SIM card

Kasiits
Level 1: Joiner
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I lost my phone with SIM card. Phoned and ordered a new SIM in the end of September, but still have not got it by now in the middle of October? live chat is always busy. Have been customer for more than 6 years.. what a disappoinment.

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MI5
Level 94: Supreme
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@Kasiits 

Did you follow the help here? Guide: Lost or Stolen O2 Device? - How to Report it 

If so, chase it up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

@Kasiits 

Did you follow the help here? Guide: Lost or Stolen O2 Device? - How to Report it 

If so, chase it up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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Why on earth have you waited so long?

 

Try not to use live chat and give them a call straight away.

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Martin-O2
Community Manager
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@Kasiits that is a long time to wait for a replacement sim! Follow the above advice and let us know if you need any help. 

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