SIM card migration

[Rich12]

I talked to an agent a couple of weeks ago about migrating my O2 number from my pay monthly sim to my new pay and go sim so that I could keep the same number. They said this had been done but I have received messages from my phone saying that this number isn’t registered with this phone and that it will expire. Please can this be sorted.

[Cleoriff · Accepted solution]

Hi @Rich12 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Migration & porting into O2