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Conor1 · ‎31-01-2021

I am switching to a pay monthly deal from Tesco to 02 which will start tomorrow but now my sim card is saying no service. What can I do ?
Thanks

MI5 · ‎31-01-2021

@Conor1

Not until your new sim arrives.

It's unusual for your sim to turn off on a Sunday though, so check it is inserted correctly etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-01-2021

@Conor1

Which sim is no service, Tesco or O2?

You need to continue to use your Tesco sim until the port has completed, then switch to the O2 sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Conor1 · ‎31-01-2021

Hi,
thank you for quick reply. The Tesco sim has no service my new 02 sim won’t arrive till tomorrow. I’ve tried cleaning it but still not working also reset network and done manual network selection but to no avail. Is there anything else I can try ?

MI5 · ‎31-01-2021

@Conor1

Not until your new sim arrives.

It's unusual for your sim to turn off on a Sunday though, so check it is inserted correctly etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Conor1 · ‎31-01-2021

Okay cheers I’ll try the sim again

MI5 · ‎31-01-2021

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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