SIM SWAP FAILURE

[dor4]

New phone requires nano sim so went to O2 shop and got new sim. A couple of days later initiated swap via text on 29 Oct. After a few days old sim stopped working in old phone but new sim didn't work in new phone. On 1 Nov spent over 30 mins on phone with 3 different agents to be told that swap was not successful. Swap  reinitiated and told it would be competed within 24 hours. Today (7 Nov) old sim is still working in old phone (have rebooted phone). Seems like there is a problem with sim swap. Any one else encountered similar problems?

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

Guide: How to find help & contact O2