Solved: SIM Card was deactivated.

User11098576 · ‎10-07-2023

I had a pay as you go SIM and not long ago it was shut off. I can't get any service when the SIM card is in my iPhone and really need it as i need to get a confirmation code from my bank to that specific phone number, does anyone know how i can get it back up and running as i tried three times on the O2 phone line and got no where, also i had been using the sim so it wasnt cut off due to inactivity.

MI5 · ‎10-07-2023

@User11098576

You need to top up every 6 months so that's why it is disconnected.

You will have to keep trying O2 as we are just customers here like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-07-2023

@User11098576

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

User11098576 · ‎10-07-2023

like i just said i get no where with calling them

Enlli · ‎10-07-2023

@User11098576 wrote:
like i just said i get no where with calling them

What sort of PAYG? If the old style classic when was it last topped up?

When did you last make a chargeable call.

Trying to find the reason for it being disconnected

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

User11098576 · ‎10-07-2023

it was last topped around jan 2023, last used around may or june 2023 and it a payg sim with like a big bundle you can pay every month kind of like a rolling plan basically.

MI5 · ‎10-07-2023

@User11098576

You need to top up every 6 months so that's why it is disconnected.

You will have to keep trying O2 as we are just customers here like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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