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Rollover Data

cuddles73
Level 1: Joiner
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I have just renewed my £15 bolt on bundle and have my unlimited texts minutes and 6GB data.
I know I had 11,000mb before it renewed now I have 12,200mb this is not rolling over my unused data.
Because done in mb and not gb how do I know I have all unused data rolled over?
I am supposed to have up to 6Gb of unused data rolled over.
Seems I am not having right amount of data rolled over.
Surely my new balance including rollover should be higher than 12,200mb?
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Cleoriff
Level 94: Supreme
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Hi @cuddles73 

Yes your data should rollover for a month.

Data rollover lets you roll over data you haven’t used in a month, onto the next month’s Big Bundle or UK & International Bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

As we have no access to your account, we have no idea why that isn't happening. You need to contact O2

All numbers in this guide Guide: Coronavirus Community Help and Support 

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