Rolling plan

[TC64]

I've been using the PAYG rolling plan for a while now without any problems, but this month (February) the money has been taken from my bank but the tariff hasn't updated, so I'm being charged for calls and messages. What can I do???

[pgn]

Contact O2 via Social Media, link just below has the ways to do that. O2 are aware of issues with Rolling Plans and have reassured us elsewhere that it is being worked on diligently. Sending a note via Social Media helps O2 track those having issues. Good luck, @TC64 

[Oxonian]

@TC64 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.