Roaming not working

[Emma1010]

Dont no if anyone can help … been abroad few times last year and going again in 4 weeks & its  phone sim not worked while abroad my phone is basically a dummy phone and sim while abroad i went into 02 shop aswell as contacted 02 who have all said i have roaming enabled and should work even tried bundle nothing worked i keep telling them it dont work and no one listens i get same answer well it should work???? How is that helping the situation sorry but im so annoyed as 02 dont have a clue im at the brink end of getting a pac code and going to change networks if it continues x

[MI5]

@Emma1010 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Reset your network settings.

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[pgn]

No 5G on PAYG, not with O2 anyway.

In your manual search, it is ok to try to connect to a Forbidden network when roaming, if that helps.

Abroad is a very wide scope, @Emma1010 - check here for the definite answer from O2, based on PAYG (where you posted your question here): https://www.o2.co.uk/international/using-your-phone-abroad

Good luck!

[MI5]

Which is why it should be turned off.