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Roaming in Malta - data working but no calls or text messages

Benlwil
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on ‎07-09-2020 14:50

on ‎07-09-2020 14:50

I’m in Malta at the moment. My data is working however incoming/outgoing calls and text messages are not working. Text messages fail to send and I just get call failed If I manually switch to a different network I can make one phone call, after this I just get call failed. I still have incoming business calls I’m missing which is costing me money
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Benlwil
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on ‎07-09-2020 14:51

on ‎07-09-2020 14:51

Someone I’m with who is on O2 is having the same problem. Others I’m with who are both with EE are able to use their phones as normal.
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MI5
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on ‎07-09-2020 15:04

on ‎07-09-2020 15:04

@Benlwil 

I'd call customer service to see if there are any known issues currently http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎08-09-2020 09:47

on ‎08-09-2020 09:47

Good morning @Benlwil , welcome to our community! slight_smile

How are you getting on with your connection in Malta today? Sorry to hear you were having issues yesterday. Let us know if you managed to make any progress or need any further help. slight_smile

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Benlwil
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on ‎09-09-2020 17:24

on ‎09-09-2020 17:24

Still the same problem. Don’t want to have to call customer services, is there a live chat option?
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MI5
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on ‎09-09-2020 18:26

on ‎09-09-2020 18:26

@Benlwil wrote:
.........is there a live chat option?

@Benlwil 

Intermittently http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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