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Reuse pay as you go sim after 6 months

AVB02
Level 1: Joiner
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Hi, 

Hi there ,  my number used to be a pay monthly card and I changed it to pay as you go back in August (i was leaving the country for a bit and wanted to retain my number for when I came back) 

I am back in the country this Thursday and want to ensure that my number works! Do I simply need to top up in order to get my data and phone services working ?

Thank you very much for your help !

A

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madasaf1sh
Level 68: Extraordinaire
  • 5889 Posts
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Registered:

@AVB02 

There is a chance if you haven't used the number for over 6months it will have been terminated, and no longer in use, as per the T&C's you need to make a chargable action every 180 days. 

 

There is a high possibly the number will be gone. 

Best thing to do is contact o2 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5889 Posts
  • 32 Topics
  • 1923 Solutions
Registered:

@AVB02 

There is a chance if you haven't used the number for over 6months it will have been terminated, and no longer in use, as per the T&C's you need to make a chargable action every 180 days. 

 

There is a high possibly the number will be gone. 

Best thing to do is contact o2 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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