Solved: Retention of mobile number

David2 · ‎21-11-2018

How can I retain my present 02 mobile number while I am in Australia until July 2019

David2 · ‎22-11-2018

Hi EmilieT, my question was answered verbally by a member of the o2 help desk. My number is retained for six months from the date of last use; if I am still overseas on that date, I need to supply o2 with the number of my SIM card for my number to be retained for a further six months. An alternative would be to use the phone during each six month period but this is not practical in my case as there is no o2 coverage where I am at present. I am likely to be back in the UK during the second six month period. This is a satisfactory answer to my question.

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MI5 · ‎21-11-2018

Hi @David2

The way I would do it:

Contact customer services to switch to the classic 321 PAYG tariff (if not already on that).

Top up with £10 which remains as credit.

Make a call back home to UK or send a text at least once every 6 months (will be taken from credit so keep it a short call).

Number wil stay live until you return.

PS. I'd also remove your number from your post as the forum is public and may get picked up by spammers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

David2 · ‎21-11-2018

Thanks for both suggestions. Much appreciated.

EmilieT · ‎22-11-2018

Hi @David2, please do let us know how you get on with this over time, and to the forum!

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David2 · ‎22-11-2018

Hi EmilieT, my question was answered verbally by a member of the o2 help desk. My number is retained for six months from the date of last use; if I am still overseas on that date, I need to supply o2 with the number of my SIM card for my number to be retained for a further six months. An alternative would be to use the phone during each six month period but this is not practical in my case as there is no o2 coverage where I am at present. I am likely to be back in the UK during the second six month period. This is a satisfactory answer to my question.

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