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@Simon12 Easiest way to get a new sim is to call into an O2 store, if you have one nearby. They will provide you with a correct sized new sim with your account details on it. Make sure you bring identification with you.
Also see this link, but as your card is damaged you would have to speak to customer service if you want the sim sent to you: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675
- 24454 Posts
- 1066 Topics
- 3834 Solutions
@Simon12 Easiest way to get a new sim is to call into an O2 store, if you have one nearby. They will provide you with a correct sized new sim with your account details on it. Make sure you bring identification with you.
Also see this link, but as your card is damaged you would have to speak to customer service if you want the sim sent to you: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675
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Good morning @Simon12 
The advice @Bambino and @MI5 shared above should help you get a replacement SIM shortly but if you need any more help with this at all, please let us know!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
