cancel
Showing results for 
Search instead for 
Did you mean: 

Replacement sim

Simon12
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Can I get a replacement SIM? My old one is damaged and won't work.
Message 1 of 4
623 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Simon12  Easiest way to get a new sim is to call into an O2 store, if you have one nearby. They will provide you with a correct sized new sim with your account details on it. Make sure you bring identification with you.

Also see this link, but as your card is damaged you would have to speak to customer service if you want the sim sent to you: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 4
611 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Simon12  Easiest way to get a new sim is to call into an O2 store, if you have one nearby. They will provide you with a correct sized new sim with your account details on it. Make sure you bring identification with you.

Also see this link, but as your card is damaged you would have to speak to customer service if you want the sim sent to you: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
612 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Simon12 you can order a free SIM from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go and then call customer service on 4445 to swap your number over when it arrives.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
597 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Simon12  sun

 

The advice @Bambino and @MI5 shared above should help you get a replacement  SIM shortly but if you need any more help with this at all, please let us know!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
565 Views