Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎14-09-2018
Accepted Solution

Replacement SIM

Is it possible to have a replacement sim for a card that had not been activated yet
Level 63: Greatness Assured
Posts: 12,114
Registered: ‎31-03-2010

Re: Replacement SIM

@Willie33 You will need to speak to customer service. Call if you can. Use Live Chat if you have no phone access. https://www.o2.co.uk/contactus


Image and video hosting by TinyPic
Posts: 86,572
Topics: 528
Solutions: 10,869
Registered: ‎04-04-2012

Re: Replacement SIM

PAYG Sims can be ordered free online https://www.o2.co.uk/shop/sim-cards/pay-as-you-go
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎15-09-2018

Re: Replacement SIM

Yes possible 

Community Manager
Posts: 4,456
Registered: ‎18-04-2018

Re: Replacement SIM

Hi @Willie33, and welcome to the forum smiling


I was wondering if you'd made any progress with this over the weekend? Please do let us know if you ahve any further questions as well!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!

If you'd like to take part, why not register? Smiley Happy