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Replacement PAYG SIM card

JohnnyPacket
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on ‎21-10-2021 12:06

on ‎21-10-2021 12:06

I reported an issue with my sim card yesterday and was advised a new one would be sent out and received by me today. Could anyone advise how these are shipped as I have received today's post but no new sim card delivered? Kind of need it now too!

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MI5
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on ‎21-10-2021 12:24

on ‎21-10-2021 12:24

@JohnnyPacket 

The are sent first class so will depend on what time you asked for it as to whether you receive it today or tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JohnnyPacket
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on ‎22-10-2021 11:29

on ‎22-10-2021 11:29

Thanks for your response MI5, I reported the issue around lunchtime on Wednesday. It's now Friday lunchtime and I have still not received my replacement sim #nothappy

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MI5
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on ‎22-10-2021 12:26

on ‎22-10-2021 12:26

@JohnnyPacket 

Sounds like you need to chase it up.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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