Removing a debit card from my account

[Rosy1]

hi all, I have just topped up my phone online with a debit card after it all went through it came up it will use this card to automatically top up from this card which I don't want it to do and would like to remove it,could anyone tell me how I can do that please, I have tried my account, my device and my contact details but cannot find it anywhere. Regards rosy1

[Cleoriff · Accepted solution]

Hi @Rosy1 Just go into My O2 and remove auto top or card details from your account.

Step 1: Sign in to My O2 to set up your auto top-up.

Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.

Step 3: We'll then top you up automatically. You can change or cancel whenever you like.

If you are unable to do this then you will have to contact customer services https://www.o2.co.uk/contactus

Other ways to top up here. Scroll to PAYG section https://community.o2.co.uk/t5/How-to-guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[MI5]

Call customer service on 4445 to remove your saved card or you can replace it with a different card next time you top up.

[Rosy1]

Hi thank you for that will do now. Rosy1

[Cleoriff]

No problems @Rosy1