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dejoy
Level 1: Joiner
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on ‎11-10-2019 14:57

on ‎11-10-2019 14:57

My wife has a 02 account. I have a 02 account when I try to register it will not except my e.mail address

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MI5
Level 94: Supreme
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on ‎11-10-2019 15:00

on ‎11-10-2019 15:00

@dejoy 

Is it a different email to your wife's ?

What is the error message you get.

Guide: Registering on the Forum 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-10-2019 16:40

on ‎11-10-2019 16:40

Or are you trying to register for My O2

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎11-10-2019 16:50

on ‎11-10-2019 16:50

If you register for the forum it will be the same for "MyO2"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎11-10-2019 16:57

on ‎11-10-2019 16:57

With posting I presumed the OP had already registered on the forum and may be having a problem linking accounts.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎11-10-2019 16:59

on ‎11-10-2019 16:59

Could be, or could be logged in here on wife's details?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎14-10-2019 17:05

on ‎14-10-2019 17:05

Hey @dejoy if you can give us a but more detail about your issue then we can see if we can help. smiling

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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