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Refunds

Medvejonok
Level 1: Joiner
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Registered:

I recently placed an order for a new PAYG phone for my wife but her Sister beat me to it (Birthday) I have tried to get through to Customer Services without success to cancel my order,so am having to leave it at the shop until the order is cancelled. How soon after this is the cost refunded to my account? Thank You

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MI5
Level 94: Supreme
  • 123814 Posts
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Registered:
Anything up to 28 days but call the shop to tell them so they can return is quicker for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123814 Posts
  • 611 Topics
  • 20035 Solutions
Registered:
Anything up to 28 days but call the shop to tell them so they can return is quicker for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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