cancel
Showing results for 
Search instead for 
Did you mean: 

Refund

Lou16
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I topped up my account but wanted to take the money from my card so need the amount on my account refunded 

Message 1 of 2
310 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151713 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Lou16 

Rolling plans only renew from your registered card, as per the T&C's Pay As You Go: Introducing "Rolling Plans" 

If you want to use your credit, you need to switch to a big bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
288 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151713 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Lou16 

Rolling plans only renew from your registered card, as per the T&C's Pay As You Go: Introducing "Rolling Plans" 

If you want to use your credit, you need to switch to a big bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
289 Views