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Refund

angieco
Level 1: Joiner
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We cancelled my Dad's account and are expecting a refund of the remaining balance of 6.32 pounds but haven't seen it yet and it's been two months.  His account number is: 9826172738900486982 

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MI5
Level 94: Supreme
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@angieco 

There are no refunds on PAYG.

No networks do, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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MI5
Level 94: Supreme
  • 123944 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@angieco 

There are no refunds on PAYG.

No networks do, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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