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Refund

Lou16
Level 1: Joiner
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Hi I topped up my account but wanted to take the money from my card so need the amount on my account refunded 

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MI5
Level 94: Supreme
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@Lou16 

Rolling plans only renew from your registered card, as per the T&C's Pay As You Go: Introducing "Rolling Plans" 

If you want to use your credit, you need to switch to a big bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Lou16 

Rolling plans only renew from your registered card, as per the T&C's Pay As You Go: Introducing "Rolling Plans" 

If you want to use your credit, you need to switch to a big bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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