Solved: Refund

Jacqueline2 · ‎09-06-2021

Hi I wanted to know if there is a possible way to get a refund from my pay as you go top up. I made some top ups but would like to recieve a refund because I no longer need the top up

MI5 · ‎09-06-2021

@Jacqueline2

Sorry, no.

O2 and indeed no networks, give refunds on top ups.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-06-2021

@Jacqueline2

Sorry, no.

O2 and indeed no networks, give refunds on top ups.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

G4Grandad · ‎10-06-2021

Someone asked a similar question a few days ago about their £40 credit. They had a few replies, one of which suggested they buy Xbox or Apple gift cards with the credit. 02 supposedly belongs to a payment system which allows us to pay on our phone, using our phone number. This supposedly includes PAYG customers. Does anyone know anything about this, and how to access it?

MI5 · ‎10-06-2021

@G4Grandad

Here https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

G4Grandad · ‎10-06-2021

Thanks for your solution. I'm sure it will help both of those customers.
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