Refund

[Gab1]

I put 20 pound in for credit which was too much I have 5 pound already in there and wanted a ten pound bundle so want a refund for the remaining 15

[Gab1]

Want my extra 15 pound refunded please

[jonsie]

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@Gab1 

O2 don't give refunds on PAYG top ups, sorry.

You can leave the credit on your account to buy your bundle next month.