Solved: Re: Refund of credit following change of provider

Payasyougo02 · ‎21-06-2023

I have changed provider 19th June and I have £6.25 credit and £3 in rewardsdueback to me. Can you send me a cheque please? I was assured at 1500 hours uk time by your customer service officer that this was possible.

Kind regards

Janis MacLeod

The telephone call was from my landline and is detailed on my talktalk records.

Enlli · ‎21-06-2023

The only time you can get a refund on leaving PAYG is when moving to an O2 contract.

Refunds are not payable when moving to a different provider.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎21-06-2023

The only time you can get a refund on leaving PAYG is when moving to an O2 contract.

Refunds are not payable when moving to a different provider.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎21-06-2023

It's the old proviso....use it or lose it

I don't know who you spoke to but they definitely need more training

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Refund of credit following change of provider

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