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Refund for £15 Rolling Plan

Nekbeer
Level 1: Joiner
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Hi, today i was charged for the £15 data plan. I would like to get this refunded. I will contact my bank about but I will need a code to get this authorised. 

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MI5
Level 94: Supreme
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@Nekbeer 

Refunds are possible under some circumstances but only when cancelling a PAYG contract and usually if you transfer to a monthly contract.

If you top up incorrectly you won't get it refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@Nekbeer 

Either ring 4445 or,

Contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
  • 145114 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Nekbeer 

Refunds are possible under some circumstances but only when cancelling a PAYG contract and usually if you transfer to a monthly contract.

If you top up incorrectly you won't get it refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 3 of 3
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