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Recover old number

KenAdams
Level 1: Joiner
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I have an old PAYG sim that has not been used it some time and I have recently discovered has expired.  If I call the number I am getting a message saying the number is not available so it does not seem to have been reassigned to anyone yet.  

 

I have called customer support who have said they have no record of the number and so it must have gone into the pool of deactivated numbers and is forever lost.  I asked her to confirm if the numbers are never reassigned and she said yes, but this seems contrary to what I have read elsewhere.

 

The problem is that this number is tied as an authentication method to some accounts that I really need to regain access to.  I am perfectly willing to pay a fee to get this number back again, but the lady on the call said this wasn't possible for expired number.

 

Before I give up all hope I wonder if anyone else been in this situation and managed to get it resolved? 

 

Thanks

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Bambino
Level 77: Grand Master
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Registered:

@KenAdams Try calling customer service again in the hope that you'll get someone who knows what they're talking about. Call 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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madasaf1sh
Level 66: Unequalled
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Registered:

@KenAdams 

 

It depends on how long it was last used, and yes numbers are reused how quickly depends on the system which picks up a number a random form the pool.

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 77: Grand Master
  • 19557 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@KenAdams Try calling customer service again in the hope that you'll get someone who knows what they're talking about. Call 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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