Received SIM but can't associate it with My O2 profile or top up

[DuncanP-K]

Hi

I recently received my pay as you go sim - it works fine in my unlocked iphone but I can't seem to associate it with my O2 profile in order to top it up. 

Any ideas...?

Thanks

[Bambino]

@DuncanP-K  Please see this: https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[DuncanP-K]

Thanks! I managed to add credit.

I still can't associate the SIM with my account profile, but I supposed that's not urgent. Thanks.

[jonsie]

On the My O2 landing page, scroll down to bring in other products', you may need to use a different email for the P&G number.