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Reactivating the old SIM card

UmitC
Level 1: Joiner
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Hi, I have a O2 sim card which I had been using when I was in the UK, but obviously it was deactivated for not using it for a long time. I'll get back to UK in a week and I'd like to use my old number. I already have the SIM card. Is it possible to reactivate it? 

Thanks.

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gmarkj
Level 55: Good Authority
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It would depend on how long it has been deactivated for @UmitC.

Best thing to try is calling customer services.

 

There are a few different numbers to try in the guide below, as well as tips on how to get through to a person.

Try calling just after 8am UK time as that tends to work best.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 7986 Posts
  • 86 Topics
  • 511 Solutions
Registered:

It would depend on how long it has been deactivated for @UmitC.

Best thing to try is calling customer services.

 

There are a few different numbers to try in the guide below, as well as tips on how to get through to a person.

Try calling just after 8am UK time as that tends to work best.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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