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Re phone barred

maxinefoot
Level 1: Joiner
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Went on holiday to Greece and lost my phone overnight however, it was found the next day .  In the meantime I had my phone barred be because 02 tell us to do that .  Asked for my phone to be switched back on 3 weeks later still off.  Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network

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MI5
Level 94: Supreme
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@maxinefoot wrote:

Went on holiday to Greece and lost my phone overnight however, it was found the next day .  In the meantime I had my phone barred be because 02 tell us to do that .  Asked for my phone to be switched back on 3 weeks later still off.  Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network


You need to keep on to customer services as they must lift the bar for you.

Our admin may also be able to escalate it next week for you. 

@Marjo @EmilieT @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:

@maxinefoot wrote:

Went on holiday to Greece and lost my phone overnight however, it was found the next day .  In the meantime I had my phone barred be because 02 tell us to do that .  Asked for my phone to be switched back on 3 weeks later still off.  Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network


You need to keep on to customer services as they must lift the bar for you.

Our admin may also be able to escalate it next week for you. 

@Marjo @EmilieT @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @maxinefoot, and welcome to the forum! Has the bar now been lifted or do you need any further help? I'll send you a Private Message shortly to get some more details in case you'd like us to see what we can do on our end slight_smile

 

Thanks for the mention @MI5!

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