on 06-10-2018 15:22
Went on holiday to Greece and lost my phone overnight however, it was found the next day . In the meantime I had my phone barred be because 02 tell us to do that . Asked for my phone to be switched back on 3 weeks later still off. Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network
Solved! Go to Solution.
on 06-10-2018 15:31
@maxinefoot wrote:Went on holiday to Greece and lost my phone overnight however, it was found the next day . In the meantime I had my phone barred be because 02 tell us to do that . Asked for my phone to be switched back on 3 weeks later still off. Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network
You need to keep on to customer services as they must lift the bar for you.
Our admin may also be able to escalate it next week for you.
on 06-10-2018 15:31
@maxinefoot wrote:Went on holiday to Greece and lost my phone overnight however, it was found the next day . In the meantime I had my phone barred be because 02 tell us to do that . Asked for my phone to be switched back on 3 weeks later still off. Took it to Apple who said there was still a barr on . Go into general look at 'about' and it shows no network
You need to keep on to customer services as they must lift the bar for you.
Our admin may also be able to escalate it next week for you.
on 08-10-2018 11:52
Hi @maxinefoot, and welcome to the forum! Has the bar now been lifted or do you need any further help? I'll send you a Private Message shortly to get some more details in case you'd like us to see what we can do on our end
Thanks for the mention @MI5!
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