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Level 1: Joiner
Posts: 6
Registered: ‎14-11-2019
Accepted Solution

Random call divert

Hi

 

I have only been with o2 a few weeks and have noticed that calls from one number are being diverted straight to voicemail. I havent set up any call diverts and am at a loss as to why one number is singled out, yet others are fine. Its another mobile number in the uk. any ideas as to why or what settings to check?

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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Random call divert

@dragon2656 

I would suggest you first try dialing ##002# which will cancel all diverts and check if the number can call you.

If so, turn back on voicemail by dialing 1750 and check if still OK.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,351
Registered: ‎31-03-2010

Re: Random call divert

@dragon2656 Check the number in your contacts that's being diverted to double check that you haven't inadvertently blocked it.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Random call divert

Hey @dragon2656, there are a few things above you can check, did you get some time to do so yet? Let us know how you get on please Smiley Happy

 

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Level 1: Joiner
Posts: 6
Registered: ‎14-11-2019

Re: Random call divert

Hi Emilie

 

I've tried cancelling call divert and switching it back on and that seems to have worked, but so does turning the phone off and on again! The problem is intermittent so time will tell I guess!

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Random call divert

Thanks for the update @dragon2656! Good to hear it's working for now and if the issue comes back do give us a shout Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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