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dragon2656 · ‎23-12-2019

I recently switched over from virgin to O2 and my calls are randomly sent straight to voicemail. The numbers arent blocked and voicemail is set to automatic if i dont answer. Switching the phone off and on again works for awhile and then it happens again. I only know when i get pop up messages saying i've missed a call and the phone was right next to me. Getting annoying as im missing most of my calls now and I have to keep ringing myself to check the phone's working. At a loss as to why or how to stop it.

MI5 · ‎23-12-2019

@dragon2656

Try dialling ##002#.

This will cancel all diverts.

Then dial 1750 again to turn voicemaill back on.

Guide: All you need to know about O2 Voicemail 901

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dragon2656 · ‎23-12-2019

Already done that and it works for awhile and then goes back to diverting most of my calls.

Bambino · ‎23-12-2019

@dragon2656 You should speak to customer service if you've already tried that fix.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2

jonsie · ‎23-12-2019

Nip into your local O2 store and have the sim card exchanged.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎30-12-2019

How are you getting on with this @dragon2656?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

dragon2656 · ‎30-12-2019

Hard to say. I have had a couple of times over xmas where its gone to voicemail, but the phone was next to me so i know it didnt ring.

Martin-O2 · ‎06-01-2020

Sorry to hear that @dragon2656. Have you tried anything else to fix it since your last post?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎06-01-2020

What happens if you turn voicemail off ?
Does it ring the phone or does the caller get a disconnected tone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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