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Random call divert

dragon2656
Level 1: Joiner
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Hi

 

I have only been with o2 a few weeks and have noticed that calls from one number are being diverted straight to voicemail. I havent set up any call diverts and am at a loss as to why one number is singled out, yet others are fine. Its another mobile number in the uk. any ideas as to why or what settings to check?

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MI5
Level 94: Supreme
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@dragon2656 

I would suggest you first try dialing ##002# which will cancel all diverts and check if the number can call you.

If so, turn back on voicemail by dialing 1750 and check if still OK.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@dragon2656 

I would suggest you first try dialing ##002# which will cancel all diverts and check if the number can call you.

If so, turn back on voicemail by dialing 1750 and check if still OK.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@dragon2656 Check the number in your contacts that's being diverted to double check that you haven't inadvertently blocked it.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hey @dragon2656, there are a few things above you can check, did you get some time to do so yet? Let us know how you get on please slight_smile

 

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dragon2656
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Hi Emilie

 

I've tried cancelling call divert and switching it back on and that seems to have worked, but so does turning the phone off and on again! The problem is intermittent so time will tell I guess!

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EmilieT
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Thanks for the update @dragon2656! Good to hear it's working for now and if the issue comes back do give us a shout slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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