Solved: Problems with changing information on O2 web site

Ruth8 · ‎12-10-2020

I am a 'Pay as you Go' customer and have recently changed my phone and kept my old number. When I log on to the o2 web site with my details it still shows my number as being associated with my old mobile. How do I get this changed so that the correct phone and IMEI number are now shown?

MI5 · ‎12-10-2020

@Ruth8

In theory, it should change automatically, eventually.

If not, call customer service to see if they can reset it for you.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-10-2020

@Ruth8

In theory, it should change automatically, eventually.

If not, call customer service to see if they can reset it for you.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ruth8 · ‎12-10-2020

Ah!... Thanks, I'll contact 02 directly.

MI5 · ‎12-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Problems with changing information on O2 web site

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