Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 64269 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 33912 Views
  • 19 replies
  • 2 kudos

Can't get show balance to work

Hi I keep getting an error message when calling Show Balance on my new IPhone 17 pro. Message reads "Error performing request Unknown Error" Can anyone help.

Wookie26 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Pay as you go top up

I topped up £20 on my pay as you go sim but it’s saying my balance is £10.25does anyone know why this is

O2 PAYG can't call out. Even to 4444 topup line

I have multiple PAYG sim cards registered on my account and they have worked fine for months. But since last month I can't make outgoing calls, top up by voucher or card, or see my tariff details on myo2 portal (my numbers are shown there as active, ...

BillyXT6 by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

New York traveler needing help??

One of my colleagues is having an unlocked iPhone 16 Pro with a US mobile service with Verizon. We plan to activate an O2 pay as you go plan using the second IMEI. How do we select to take delivery of an e-sim QR code supposed to a regular physical s...

BERTRAND by Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos

Is there an email address to send praise about a customer services agent who helped me greatly today

I would be very grateful if anyone knows an email address which I could send some praise for a very helpful Customer Services agent who helped me earlier with an issue regarding my PAYG mobile phone. Any help would be gratefully accepted.Kind regards...

Resolved! eSIM

Anyone know if o2 will be doing eSIM in the future for pay and go customers.A google search brings up AI and it says you may be able to get a o2 pay and go eSIM by visiting an o2 store but you cant change to eSIM online. Is this correct.Seems o2 and ...

Rolling Plan waiting activation.

After they took my payment and deactivated the plan, they're now sending a text message saying they'll charge me £2 for today's data? I'm determined to switch providers... This is the second time this has happened.

PedroTM by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

getting charged

hello all,I"m on standard payg ultra but i"m getting charged for phone calls & text messages,i have checked my call time balances & free texts & i have plenty left.i"m not due to top up for another week,any help would be much appreciated.

gunners50 by Level 1: Joiner
  • 258 Views
  • 3 replies
  • 0 kudos