Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling top-up payment taken but 14 days later receive text message saying rolling plan didn't renew

My rolling £10 top-up payment was taken on the 7th and I received text confirmation, then on the 21st and today (23rd) I have received text messages to say my plan didn't renew and any usage of the phone will be taken from my top-up balance. I have c...

Tariff

Hi I have just joined o2 and it won’t let me put a tariff on it is just saying. You need to activate your Rolling plan to receive your inclusive allowances.

Seem to have got an o2 text message about my rolling plan not renewed in error.

Got a text message from o2 last night saying. o2: Hello, we noticed your £20 Rolling plan didn't renew.So the cost of any data, text or minutes you use will be deducted from your top up credit balance to re-start your plan, update your payment detail...

Can't access services

I have a voice mail to listen to, I dialled 901 - redirected to top up services.I tried 1750 to check set up of voicemail - redirected to top up services.I tried 4445 for customer support - redirected to top up services.My account is active with cred...

done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

Ive done the upgrade and paid for the old device its been a 2 months . tracking oreder and confimation came . dhl lost my parcel o2 unable to hlep me with this .past 3 months like a fool im waiting on top they charging me for handset which i never re...

Resolved! Charged for phone but no order/confirmation email - how to get a refund?

Hi all, A couple nights ago I attempted to purchase a PAYG phone from the O2 website. At the final screen (where you enter your card details) I submitted my details but was then taken to a screen saying 'something had gone wrong'. I assumed I had not...

O2 Switch Up Denied - Wrong Phone GB

Hey all, Apologies in advance for the long post! I spoke with O2 regarding an error made by O2 where my Switch Up was denied due to O2 recording the wrong GB of the phone I returned (I sent back a 128GB iPhone, and they emailed saying it wasn’t eligb...

Issues with rolling plan on my mother's PAYG mobile

My mother is in a care home. I bought her an O2 SIM and a cheap mobile phone a couple of years ago so we could keep in touch when we couldn't go an visit. The mobile is in my name and linked to my credit card, email address, etc, etc. I moved her ont...

Pay as you go

All I want to to is to return to Pay as you Go from the present contract expiring in January 2026

Emergency calls only. No data

I have got no data and emergency calls only.

O2

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