Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Change my SIM to an eSIM

I used to have a pay monthly sim contract which used a physical sim card in my phone. 6months ago I changed to pay as you go since I wanted to keep my UK number but no longer required regular use for data and calls/texts. I'm looking at getting a new...

tariff changing

This is a complete shambles of a company

Unable to activate PAYG sim or top up

I've got a new O2 PAYG Sim and put it in an old phone, I want it as a second SIM (eventually I will transfer another number to the Sim). Currently with the new SIM I can,Send Texts Receive CallsI can't:Receive Texts (and when I attempt to text the nu...

Getting 1% instead 10% rewards when topping up

I topped up £10 yesterday & only got 1% reward in my account I’ve been with 02 least ten years always got 10% back why has this changed

Resolved! Where are my end of month's texts?

Just before the end of each month I receive a text from O2 telling me to make sure I have sufficient funds for my next month's PAYG service and then when new month starts I receive a text confirming that £10 has been deducted from my balance etc. It'...

Resolved! No data or sms following number port (voice OK)

Hey, first time poster here! I’ve been contemplating moving myself and the family to O2 as I believe they’re the only carrier with good coverage in the village where we live (basically I have to rely on WiFi calling with my current provider). So deci...

PAYG sim deactivated no warning.

Thrid attempt. Had a PAYG sim with credit and activity deactivated with no warning. How can I a) talk to a human and b) get it it sorted. I am so angry and disappointed they've done this.

Has anybody else had their PAYG tariff changed with their consent or knowledge?

I have had a PAYG with O2 for a number of years now, and on the Classic PAYG tariff.Calls at 3p a minute and texts at 2p with no roaming charges.For the last 6 weeks or so I have been charged 59p a minute for calls from my mobile to a landline, inste...

Can't get show balance to work

Hi I keep getting an error message when calling Show Balance on my new IPhone 17 pro. Message reads "Error performing request Unknown Error" Can anyone help.

Pay as you go top up

I topped up £20 on my pay as you go sim but it’s saying my balance is £10.25does anyone know why this is

O2

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