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Registered: ‎14-02-2020

Re: Problem with phone calls abroad

I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing
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Registered: ‎04-01-2009

Re: Problem with phone calls abroad

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Registered: ‎04-01-2009

Re: Problem with phone calls abroad


@Paul87 wrote:
I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing

That should be working then Call 202 to see what the problem is.

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Registered: ‎14-01-2013

Re: Problem with phone calls abroad


@Paul87 wrote:
I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing

You should be able to call from the UK to Poland though you will be charged

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates 

*Does not apply if you have an active UK & International Bundle, £20 Big Bundle, £30 Big Bundle, the International Sim or the International Bolt on

 

Calling abroad from the UK

Calling or texting from the UK to a non-UK landline or mobile in any country, even within our Europe Zone, is classed as an international call or text. If you do not have one of our International products then standard rates apply.

*The Game Is On*

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Registered: ‎04-04-2012

Re: Problem with phone calls abroad

@Paul87 As previously asked - did you turn phone off and back on again?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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