Solved: Re: Problem with eSim

Barb275 · ‎03-02-2022

Hi. I need eSim to my Apple Watch. But now I have Pay As You Go tariff. What I need to do to have eSim? I need contract? Thanks…

MI5 · ‎03-02-2022

@Barb275

You need a monthly contract as O2 don't support smartwatches on PAYG, sorry.

Choices here https://www.o2.co.uk/shop/sim-cards/sim-only-deals

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2022

@Barb275

You need a monthly contract as O2 don't support smartwatches on PAYG, sorry.

Choices here https://www.o2.co.uk/shop/sim-cards/sim-only-deals

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Barb275 · ‎03-02-2022

Can I change for monthly contract from website?

madasaf1sh · ‎03-02-2022

@Barb275

Both Phone and Watch need to be on pay monthly.

And yes you can buy a contract online, just remember you need to pass the credit and affordability checks, for both the new contract and the watch contract

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-02-2022

@Barb275 wrote:
Can I change for monthly contract from website?

@Barb275

You need to choose the tariff from the link I gave you and follow the process to apply.

The system will let you know if you are eligible for a sim contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Barb275 · ‎03-02-2022

What do you mean I need contract for Watch and iPhone? I need two contracts? And pay for two contracts? Apple Watch didn’t take internet etc from my contact on my phone? I’m not using my phone to much so I want to take only my Watch to work.

MI5 · ‎03-02-2022

@Barb275

You need the watch data plan too which is £5 per month extra.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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