Premium International Bundles

[EmilieM]

Hi everybody,

I am a new customer at O2, got my Premium Big Bundle SIM card 10 days ago and put £20 on it, to go to France and then Mexico.
I am now in Mexico and my credit indicates £0 even though I used very little of it in France. The company is wanting to charge me full rate -£2 per min, £7.20 per mb.
I am wondering where my Premium International bundle £20 have gone???

Also, I had zero network when arriving in Mexico and couldn’t even connect to the airport free WiFi... bizarre. ???

Any solutions and tips very welcome!

Émilie

[MI5 · Accepted solution]

@EmilieM 

That bundle is for use in UK to call abroad, not for travelling abroad.

For foreign travel you need O2 Travel https://www.o2.co.uk/shop/international/using-phone-abroad

[EmilieM]

Aaagh, that makes sense! So I got on the wrong plan... is it possible switch from Pay as you go to Monthly pay?

[MI5]

@EmilieM 

That won't be possible whilst abroad, unless you are going to be there for a long time, and even then it will be difficult.

For now, you could use a local sim card or just use wifi and whatsapp to call and text back to UK (if your contacts also have whatsapp).

[EmilieM]

Oh Ok I see. Thank you for the info!

[MI5]

You're welcome